We are always looking to facilitate the customer’s journey
on the site. As of last Monday, Photo4me has started to openly mention on the
site that customers can call customer service to ask questions regarding
products and placing orders.
We feel this has given us great feedback on how the site
works and how to improve user ability and where we need to add information.
We have added these calling info bars on the following
(all search pages)
(all details pages)
(customer signing/creating page)
We hope this gives the company a better personal touch and
really gets to know the customer and what their expectations of the site is.
Customer input along with member input really helps make a difference.
One of the big changes we made from these phone calls was
the products information page.
Previously, we when a customer was on the product details
page and clicked the “i” button or “about our PRODUCT” it created a slide down effect with the information
mentioned, however some customers were not finding this information.
We have now created a new pop-up feature, which we believe will
be more helpful to everyone. We are currently updating the pop-up information
to helpfully give as much information to the general public as possible.
Let us know what you think!
All the best,
Jon & Mike